Make Your Service and Assembly Operations as Lean and Profitable as Possible
Project-Based Field Service Management Software for Industrial Operations
450+ service managers trust fieldux
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The benchmark for service excellence
We help companies in industrial machinery and plant engineering to commission, repair, and maintain their machines worldwide.
Our project-based operations planning software ensures that international, multi-day assignments are completed on schedule and documented with precision.
Your Benefit: An optimized and seamless organization of your service and assembly processes – efficient, transparent, and accessible at all times.
6 Reasons why your service business isn’t growing
Over 60% of your time is lost to unproductive administrative tasks – like manually transferring data between systems.
What five efficiently deployed technicians could handle now requires ten.
Your improvised approach may have worked initially – but your processes don’t scale and start breaking down with each additional job.
Unnecessary personnel costs, travel expenses, external staffing, and additional commissioning or warranty-related expenditures heavily impact your service business.
Your service costs are bloated, uncontrollable, and instead of being a profit engine, service weakens your company’s investment power.
To stay competitive in the future, you need to position yourself as a “Full-Service Provider.”
But in reactive, crisis-driven daily operations, there’s little room for strategic development or business growth.
Your service is increasingly becoming a strategic liability rather than a competitive differentiator.
When deployment documentation arrives late and requires manual corrections, invoicing and follow-up orders are delayed – directly impacting your liquidity.
Capital stays tied up longer than necessary, and revenue realization potential is lost.
Your service loses speed and financial agility.
You lack direct feedback from the field!
Without clear visibility into the status of field operations, you can neither manage effectively nor plan ahead.
Instead of control and oversight, your day is dominated by reaction and uncertainty – with noticeable consequences for deadlines, quality, and customer satisfaction.
Your processes rely on paper documentation and improvised Excel-based planning. You end up becoming a data entry clerk.
You’re missing the structured data and digital foundation required to leverage AI.
Without full digitalization of your service operations, the potential of modern technologies – like artificial intelligence – remains out of reach.
How fieldux Optimizes Your Service and Installation Operations
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Enabling Cross-Department Collaboration
fieldux brings end-to-end transparency to your entire service workflow – from job requests and planning to resource allocation and digital documentation. Disconnected systems and clunky interfaces are a thing of the past.
The result: Smoother operations, fewer bottlenecks, and better results for your customers.
Putting the Customer First
With fieldux, scheduling is driven by customer needs – not internal availability. Technicians, tools, vehicles, and external partners are coordinated across locations and aligned to each job.
This leads to more reliable commitments and realistic, dependable planning.
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All Information, Always at Your Fingertips
For the first time, your dispatchers have real-time access to all the key details – job specs, customer and equipment data, certifications, availability, and more – all in one structured view.
The result: Fewer questions, quicker decisions, and more predictable processes.
Agile Scheduling Without the Headaches
fieldux automatically detects scheduling conflicts and proactively suggests solutions. Even last-minute changes can be implemented quickly – with minimal back-and-forth.
Annual capacity planning becomes viable too, since operational updates can be integrated at any time without disrupting the bigger picture.
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Clear, Job-Based Communication
All job information is delivered to field staff digitally – via a single app. No more digging through emails, folders, or multiple tools.
Your technicians receive exactly what they need, when they need it – clearly organized and easy to follow – so they can focus on delivering quality work, not chasing details.
Complete Documentation – Done On-Site and On Time
Timesheets, inspection reports, checklists – everything is recorded digitally during the job, in real time. No paperwork, no duplicate data entry, no follow-up needed.
Even new team members can hit the ground running – confidently and compliantly.
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Seamless Integration with Your Existing Systems
Signed service reports are automatically pushed into your internal systems in real time – no manual steps required.
This eliminates information gaps and allows follow-up processes like quoting, invoicing, and cost analysis to kick off without delay.
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Interfaces for seamless system integration
fieldux was designed as an open system and can be flexibly integrated into existing IT landscapes – whether CRM, ERP, or industry-specific applications.
Integration is carried out via a standardized API interface and can be individually adapted to your system architecture. Depending on your needs, your IT department, an external partner, or our experienced team can handle the technical implementation.
As the developer of fieldux, and with over 35 years of experience in project development, we at Bauer + Kirch ensure reliable, scalable, and future-proof integration.
You can find more information in our blog article about Integration of SAP R/3.
At Dynapac, we manufacture machines for road construction. We supported the development of fieldux from the initial idea through to implementation. The result is a system that manages the entire order planning and scheduling while saving us a lot of paper.
Our partners
Customer questions
Unlike other FSM systems, fieldux excels in managing complex service and assembly assignments that can last from a few days to several months, involving teams, tools, and vehicles. Planning is order- or project-related instead of purely personnel-oriented.
With its functions and processes, Fieldux has a clear focus on service and assembly businesses in industrial machine and plant construction.
The professional version of fieldux allows you to map your company structure flexibly. You can create an unlimited number of locations and areas, such as service, assembly, or IT.
Employees and resources can be assigned to these units and given location- or area-specific authorisations via a role-based access control system. Management roles can be customised individually, for example for cross-location capacity management.
This enables you to maintain an overview at all times, promote cross-departmental collaboration, and utilise your resources efficiently.
Yes, fieldux has an open API interface. Technical integration into your existing CRM/ERP system is possible without any problems.
The interfaces can be implemented either by your IT department, a partner or us.
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Let's connect in person!
With fieldux, customization is key. We'll personally guide you to tailor the perfect solution for your company.
- Have a quick chat with an expert
- Schedule a 30-minute online meeting
- it's free and with no strings attached
Book your preferred time now!