Digitalize your service department
Have you ever wondered what it would be like to cover your entire resource planning with a single digital tool?
The result would be an operational planning that adapts effortlessly to customers' postponed appointments, absences due to illness or changing priorities. A service organization in which the right employee is always in the right place at the right time. Cooperation between office staff and field staff would work seamlessly. Your sales, project management, assembly, production, human resources and accounting departments all work hand in hand.
You increase your service efficiency by up to 40%. Your company's liquidity is boosted and your customers are completely satisfied. Your technicians have a modern tool in their hands that not only supports them, but also inspires them.
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But how can this be implemented? The solution lies in the new field service management software fieldux, developed by Bauer + Kirch GmbH.
Over 30 service managers have already digitized their operational planning with fieldux and thus sustainably optimized their service.
An example from practice: Andreas Gans, Head of Technical Support at the Progress Group. Prior to using fieldux, Andreas had to create his planning in a confusing Excel spreadsheet. However, resource planning is a challenging task. The coordination of resources and customer projects in an international context is complicated, as many dependencies have to be taken into account. In Andreas' case, a single bottleneck in the team or an unexpected customer inquiry invalidated all his preparatory work and led to frustration for everyone involved. Today, Andreas uses fieldux and says:
The entire process of preparing and processing assignments is designed for easy input and maintenance in the fieldux software. This support for personnel and deployment planning is extremely valuable.
"Easy input and maintenance", these words were particularly pleasing to our product team. After all, the name fieldux stands for UX. User experience plays a central role for us. fieldux makes work easier for users, whether dispatchers or service technicians, thanks to its simple and intuitive operation and clear, appealing design.
fieldux enables companies to demonstrate flexibility and reliability to their customers through efficient resource planning and the targeted selection of qualified employees. This not only contributes to customer satisfaction, but also minimizes the risk of contractual penalties. Your employees also benefit from well planned scheduling. Service technicians can rely on the fact that planning and execution will run smoothly and that no unpleasant surprises await them.
Another example is Timo Thomes, Head of Spare Parts at Fassmer Service. His biggest challenge was managing personnel and equipment and keeping track of their availability and qualifications. He also missed a history. This has changed with fieldux:
In addition to classic deployment planning for personnel and equipment, we also use fieldux to manage our customers' systems. We monitor the qualifications of our personnel and the tools with the maintenance management skills.
Timo now monitors the operational readiness of employees, tools and vehicles with an integrated feature management system. Characteristics can take a wide variety of forms: From basic training to language or programming skills to temporary certificates and visas. Thanks to the reminder function, fieldux helps Timo to maintain the operational readiness of its resources. The history of the assets is also clearly displayed thanks to a chronological list of past projects.
Why is fieldux convincing?
With over 35 years of experience, we are experts in the development of high-performance software. fieldux was developed with the industry for the industry. Right from the start, our 10 pilot customers developed concepts, tested and gave feedback. This has resulted in a customized best-practice solution for mechanical and plant engineering.
The strengths of fieldux include:
Keep track of time conflicts and the utilization of your employees, vehicles and tools.
The editor provides intelligent support in resolving conflicts, promptly identify cascade conflicts, and effortlessly planning available capacities like never before.
Thanks to the chronological deployment display, they also have an overview of completed projects and can access experience and knowledge.
Centralize all information and provide digital, real-time access to your sales team from anywhere.
Simplify your workforce scheduling by differentiating between provisional and fixed orders. With one click, provisional orders can be converted into fixed orders later.
Provisionally plan operations for the future without having to directly allocate resources.
Experience data exchange in real time and say goodbye to multiple maintenance in several systems running in parallel.
Your field technicians document their activities and track time directly in the technician app. Customers can confirm services instantly with their digital signatures.
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fieldux is constantly growing to make planning and processing even more efficient and convenient. Customer feedback is processed and communicated transparently in a roadmap. We are setting new standards in field service management for mechanical and plant engineering.
The fieldux software will be ready for you within two weeks. Thanks to the user-friendly interface, learning the software is simple and your employees will enjoy working with fieldux. While you take the first steps and process your projects, we create a technical workflow for your system connection in the background. This is because we have found that it is often only during use that it becomes clear which information needs to flow from where to where. Only when your requirements have been clearly formulated do we move on to implementation.
Start optimizing your operational planning! Book an appointment and let's talk about how we can help you optimize your company's processes.
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