Digitalize your service department

Haben Sie sich jemals gefragt, wie es wäre, Ihre gesamte Einsatzplanung über ein einziges digitales Tool abzudecken?

Das Resultat wäre eine Einsatzplanung, die sich mühelos an kundenseitige Terminverschiebungen, krankheitsbedingte Ausfälle oder sich ändernde Prioritäten anpasst. Eine Serviceorganisation, in der stets der richtige Mitarbeiter zur richtigen Zeit am richtigen Ort ist. Die Zusammenarbeit von Innendienst und Außendienst würde reibungslos funktionieren. Ihr Vertrieb, Projektmanagement, Montage, Fertigung, Personal- und Rechnungswesen – alle arbeiten Hand in Hand. Ihre Effizienz im Service steigern Sie um bis zu 40%. Die Liquidität Ihres Unternehmens wird gefördert und Ihre Kunden sind rundum zufrieden. Ihre Techniker haben ein modernes Werkzeug in der Hand, das nicht nur unterstützt, sondern auch begeistert.

But how can this be implemented? The solution lies in the new field service management software fieldux, developed by Bauer + Kirch GmbH.

Over 30 service managers have already digitized their operational planning with fieldux and thus sustainably optimized their service.

An example from practice: Andreas Gans, Head of Technical Support at the Progress Group. Prior to using fieldux, Andreas had to create his planning in a confusing Excel spreadsheet. However, resource planning is a challenging task. The coordination of resources and customer projects in an international context is complicated, as many dependencies have to be taken into account. In Andreas' case, a single bottleneck in the team or an unexpected customer inquiry invalidated all his preparatory work and led to frustration for everyone involved. Today, Andreas uses fieldux and says:

"Easy input and maintenance", these words were particularly pleasing to our product team. After all, the name fieldux stands for UX. User experience plays a central role for us. fieldux makes work easier for users, whether dispatchers or service technicians, thanks to its simple and intuitive operation and clear, appealing design.

fieldux enables companies to demonstrate flexibility and reliability to their customers through efficient resource planning and the targeted selection of qualified employees. This not only contributes to customer satisfaction, but also minimizes the risk of contractual penalties. Your employees also benefit from well planned scheduling. Service technicians can rely on the fact that planning and execution will run smoothly and that no unpleasant surprises await them.

Another example is Timo Thomes, Head of Spare Parts at Fassmer Service. His biggest challenge was managing personnel and equipment and keeping track of their availability and qualifications. He also missed a history. This has changed with fieldux:

Timo now monitors the operational readiness of employees, tools and vehicles with an integrated feature management system. Characteristics can take a wide variety of forms: From basic training to language or programming skills to temporary certificates and visas. Thanks to the reminder function, fieldux helps Timo to maintain the operational readiness of its resources. The history of the assets is also clearly displayed thanks to a chronological list of past projects.

fieldux is constantly growing to make planning and processing even more efficient and convenient. Customer feedback is processed and communicated transparently in a roadmap. We are setting new standards in field service management for mechanical and plant engineering.

The fieldux software will be ready for you within two weeks. Thanks to the user-friendly interface, learning the software is simple and your employees will enjoy working with fieldux. While you take the first steps and process your projects, we create a technical workflow for your system connection in the background. This is because we have found that it is often only during use that it becomes clear which information needs to flow from where to where. Only when your requirements have been clearly formulated do we move on to implementation.