Reference report: manroland sheetfed GmbH

Implementation of a seamless solution

By implementing fieldux, manroland sheetfed GmbH is now able to realize a seamless, digitally controlled planning process that is fully orchestrated by the SAP ERP system. Service notifications (SM) are seamlessly forwarded to the scheduling centers at the respective sites, where technicians and teams are efficiently scheduled via a graphical planning board. This innovative solution promotes the targeted location of technicians based on their qualifications, visualizes absences and offers advanced conflict management, significantly improving planning processes. In addition, a role- and rights-based system supports cross-location cooperation, especially during periods of high workload.

Once the planning has been confirmed, all deployment information is forwarded to the assigned technicians in the mobile app at the touch of a button. All data, such as assignment address, contact person or travel documents, can be retrieved here in a bundled form. The internal chat between technician and dispatcher is available for queries. The technician uses the app to document the work performed, has it signed by the customer and distributes an automatically generated timesheet to everyone involved. This can be viewed in real time by the back office for review, allowing any outstanding issues to be clarified quickly and immediately after completion of the assignment. After a successful check, the timesheets are fed back to the service notification in SAP and made available for invoicing. This integration avoids manual and error-prone steps and invoices can be sent much faster, which leads to higher liquidity for the company.